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In Exchange Server 2013, these files are located in the %Exchange Install%\Logging\OABDownload directory.
Open up the latest log file in the directory and see what errors are being reported by the client.
Aside from sorting it “First Last”, you can also set it to use the “File As” of a contact.
Even tried restarting the Exchange Mailbox Assistant service without any luck.
Next we renamed the folder containing the OAB files (the folder with a name that looks like a GUID).
I verified the file location manually but also noticed the date discrepancy (the blue rectangles in the above image) which shows the date the attempted download was made (upper left) and the date of the files (lower right).
Because the files were not changed recently the error message was downloaded and the client could not download the files.
This morning I was asked to update the Global Address List and Offline Address Book in an Exchange environment.